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Shipping and Return Policy

SHIPPING INFORMATION

Our shipping options are updated in the cart at time of order entry. We quote published rates to your door. At no extra cost, we may upgrade shipping options & change shipping carrier at time of pack if it will speed delivery to your location. On Monday, we are handling all orders from EOD Friday through Monday morning. All shipping times are Business Days.

SHIPPING TIMES Non Holiday: All orders placed by 11:30 am MST Monday Through Friday will ship 24 hrs after placing order. For expedited shipping methods these orders will always be shipped the next day if received by 11:30 am MST Monday Through Friday.

SHIPPING TIMES HOLIDAY: All orders placed by 11:30 am MST Monday Through Friday that are not FREE SHIPPING will ship 24 to 48 hrs in most cases. For expedited shipping methods these orders will be shipped as per the shipping method pick. In case of overnight shipping it could take up to 24 hrs after you placed the order to ship out.

BACK ORDERS: We are not taking backorders at this time.

If you have further questions please email megan@sqnsport.com

 

RETURNS INFORMATION:


RETURNS / EXCHANGES: We Gladly accept returns unworn, unwashed merchandise for a full refund or exchange within 21 calendar days of purchase for a refund. If the return is outside of the 21 day window the return will be applied as an in-store credit. We fully guarantee our merchandise to be free of manufacturing defects, and will accept defective items for a full refund or exchange within the 21 day window. Refunds within the 21 day window will be credited in the form of original payment method within 30 days of receiving the returned item. The customer is responsible for any shipping of any returns / exchanges with the sole exception of manufacturer defect or wrong item received. SQN Sport will ship back out any exchanges via our normal ground free shipping method unless arranged otherwise.  

ANY RETURNS, will not be accepted without a return authorization number (RMA#). You can start the returns / exchange process here.  No phone calls to customer service are required but if you have problems or do not receive a confirmation after submitting the returns lab form feel free to email info@sqnsport.com to get order status.  PLEASE Check your junk or spam for responses from our SQN Sport Returns Lab if you have not received a response after 24 hrs. Please do not submit multiple tickets for the same return. 

 

ALL GARMENTS MUST BE RETURNED CLEAN. Your return will be quarantined and rejected if returned dirty. This could result in extra fees to return the item. Help us help you.

PLEASE CLICK HERE TO START YOUR RETURN

 

Quaestiones? (Questions?

Email: info@sqnsport.com

 

Es laetus! (Be happy!)

 

 

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